Refund policy

KAVROX wants every customer to order with confidence. Consumers may return eligible, unused standard products within 14 days of receiving or collecting the order, provided the products are returned in their original condition with labels, accessories, and packaging where reasonably possible; customers may inspect products as necessary, but a reasonable deduction may be made if handling has reduced their value. To request a return or exchange, contact kavroxsports@gmail.com with your name, order number, and the products concerned before sending anything back.

Unless the product is damaged, defective, incorrect, or otherwise required by law, the customer is responsible for return-shipping costs, and original expedited-shipping charges are normally non-refundable. Once the returned product has been received and inspected, we will notify you of the outcome and issue any approved refund to the original payment method within the legally applicable period, although your bank or payment provider may require additional processing time. Exchanges are subject to product availability; if a replacement is unavailable, we may offer an alternative or refund. Customized, personalized, private-label, specially manufactured, used, damaged through misuse, or customer-specific products are generally non-returnable unless they are defective, damaged, incorrectly produced, or materially different from the approved specifications.

If your order arrives damaged, defective, incomplete, or incorrect, contact us promptly with photographs, a description of the issue, and your order number; where the claim is accepted, KAVROX will arrange an appropriate remedy, such as correction, replacement, price reduction, or refund, and cover reasonable return costs where required. Swedish consumers generally have the right to complain about an original defect for up to three years, and a complaint made within two months of discovering the defect is considered to have been submitted within a reasonable time. Nothing in this policy limits any mandatory consumer rights under Swedish law.